Cancel or resume your Valley subscription
Workspace owners can cancel a subscription directly in Valley, choose a reason, and resume before the billing period ends.
Cancel your subscription
Go to Settings > Billing.
Click Cancel subscription.
Select a reason from the list.
Add optional details if needed.
Confirm the cancellation.
The billing page now shows a Cancel requested at timestamp so you and other admins can track the plan status.
Resume before the period ends
Go back to Settings > Billing.
Click Resume subscription before the current billing period ends.
Your plan stays active without interruption.
After the billing period ends, the cancellation becomes final and the workspace converts to a locked state. You must upgrade again to restore full access.
What happens after cancellation
Campaign sending actions, Autopilot, and launch controls are blocked for self-serve workspaces once the subscription lapses. You can still create and edit campaigns, review analytics, and configure settings. See Why campaign actions are locked until you upgrade.
Who can cancel
Only the workspace owner can cancel or resume the subscription. Admins and team members can view the billing status but cannot initiate cancellation.