Valley
Troubleshooting

Fixing LinkedIn Disconnection Issues

LinkedIn disconnections are the #1 support issue. Here's how to diagnose and fix them in minutes.

Why Disconnections Happen

Valley connects to LinkedIn through a Chrome extension that reads your LinkedIn session token. Disconnections happen when that session token becomes invalid or the extension loses its connection. Common causes:

  • Your LinkedIn session expired (LinkedIn periodically refreshes sessions)

  • You used the same Chrome profile for multiple LinkedIn accounts

  • You changed your LinkedIn password while connected to Valley

  • LinkedIn triggered a two-factor authentication challenge

  • A Chrome or extension update interrupted the connection

How to Fix It

Valley gives you three options in the Chrome extension, from lightest to heaviest. Try them in this order:

Option 1: Refresh Connection (Try This First)

Refreshing re-establishes your LinkedIn credentials and fixes minor instability.

  1. Make sure you're logged into the correct LinkedIn account in this Chrome profile

  2. Click the Valley Chrome extension (puzzle piece icon in your toolbar)

  3. Click "Refresh Extension"

  4. Wait a minute, then check your Valley dashboard

This fixes most disconnections in under a minute.

Option 2: Reset Connection

If refreshing doesn't work, resetting deletes your LinkedIn token and reconnects from scratch. Note: all campaigns will pause during the reset.

  1. Click the Valley Chrome extension

  2. Click "Reset Extension"

  3. Valley will delete the existing token and prompt you to reconnect

  4. Click "Connect LinkedIn" and wait a few minutes

  5. Refresh your Valley dashboard to confirm the connection

Resetting pauses all campaigns. They'll resume once the connection is re-established, but expect sending to restart within 24 hours of reconnecting.

Option 3: Uninstall & Reinstall the Extension

If both refresh and reset fail, do a clean reinstall.

  1. Go to chrome://extensions/ in your browser

  2. Find the Valley extension and click "Remove"

  3. Confirm removal

  4. Return to your Valley dashboard

  5. You'll see a prompt to install the extension - click it

  6. Add the extension from the Chrome Web Store

  7. Click "Connect LinkedIn" in the extension

  8. Wait a few minutes, then refresh your dashboard

Reinstalling clears any corrupted extension data. This fixes the vast majority of persistent disconnection issues.

Prevention

Do These

  • Use a dedicated Chrome profile for each LinkedIn account

  • Keep your LinkedIn password stable - don't change it while campaigns are running

  • Keep the Valley extension updated (Chrome does this automatically)

Don't Do These

  • Change your LinkedIn password mid-campaign

  • Use the same Chrome profile for multiple LinkedIn accounts

  • Run other LinkedIn automation tools (Expandi, Dripify, HeyReach, PhantomBuster, etc.) alongside Valley

Running Valley alongside other LinkedIn automation tools will cause conflicts, disconnections, and account flags. Valley uses a session token approach through the Chrome extension - this is why there have been zero LinkedIn suspensions since October 2023. Other tools using proxies, VPNs, or IP routing are far more likely to trigger restrictions. Use Valley only.

Still Having Issues?

If you've tried all three options and are still disconnected:

  • Email [email protected]

  • Include your Valley account email, a screenshot of the error, and which steps you already tried

  • Response is typically within a couple hours during business hours

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